How to Process a Refund
Step-by-step guide to processing full and partial refunds on the Posterita POS.
Overview
Posterita supports both full and partial refunds directly from the POS. Refunds are linked to the original transaction for accurate reporting.
Full Refund
- Open the Orders screen on your POS
- Find and select the original order
- Tap Refund
- Confirm the refund amount
- Select the refund payment method
- Complete the transaction
Partial Refund
- Open the original order
- Tap Refund
- Deselect items you don't want to refund, or adjust quantities
- The refund amount updates automatically
- Complete the refund
Refund on a Different Payment Method
You can refund to a different payment method than the original. For example, a card purchase can be refunded in cash if your store policy allows it.
Troubleshooting
Refund button is greyed out
This usually means your user role does not have refund permissions. Ask your store manager to update your role in Settings → Users → Roles.
Refund not appearing in reports
Refunds appear in the Sales Report as negative line items. If you don't see them, check that the date range includes the refund date.
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